Rhedd
01-08-2003, 07:47 AM
"We feel that the CSR system being designed specifically for Star Wars Galaxies will decrease wait times and improve the overall quality of the service. We’ve got Sony and LucasArts committed to providing first-rate customer service.
To those jaded individuals who think I’m just trying to spin the situation, I understand where you are coming from. All I ask is that you give us a chance. The people on this project really do believe that this is a service orient industry and have thought long and hard of how to design the game to minimize customer service calls and give CSRs the functionality they need to efficiently deal with problems.
-Kevin O'Hara
Community Relations Manager
"
That was posted by a guy from Star Wars Galaxies.... funny thing is their customer service model is a carbon copy of the new eq rotating gm system.... that lengthened wait times by about 10 fold...
morons
To those jaded individuals who think I’m just trying to spin the situation, I understand where you are coming from. All I ask is that you give us a chance. The people on this project really do believe that this is a service orient industry and have thought long and hard of how to design the game to minimize customer service calls and give CSRs the functionality they need to efficiently deal with problems.
-Kevin O'Hara
Community Relations Manager
"
That was posted by a guy from Star Wars Galaxies.... funny thing is their customer service model is a carbon copy of the new eq rotating gm system.... that lengthened wait times by about 10 fold...
morons