Didn't think to get a SS of the whole conversation but heres what happened.

I log on one day, after a patch, and must to my suprise I'm missing my Ring of Bathezid (sp). Well I petition that it was gone and I knew I hadn't deleted it.

After geting a tell from the guide (9 hours later) and him figureing out the nature of the problem and seeing it was out of his hands this is what I got.




Only took 2 days to get my item back. Go Go customer service. Its goten alot better since it took them 3 days to get my entire character restored from a crash that ate my corpse.